CASE IN POINT--- a Business Example
The Customer
A premier organization, ranked among the top 10 in their region, desired to be more proactive as it pertained to race and culture issues. The organization welcomed a wide variety of people as customers and employees. Some departments developed issues where employees of varied cultures and races worked side-by-side day-by-day.
The Challenge
The organization required an intervention to reduce conflict between supervisors and employees that would maintain superior customer service and result in constructive outcomes.
Our Approach
The SeDA Consulting, Inc. team gained the support of strong internal leaders by developing a plan of action tailored for their business culture. This action plan began with informational meetings with leaders and teams: then guiding them forward using skilled facilitation, group dialogue and individual coaching.
The Outcome
Most significant was the shift within this business culture from "don't talk" about race and culture issues to an open forum for dialogue and sharing. Leaders and employees were successful in breaking down barriers to communication, improving overall productivity and becoming allies with co-workers seeking ways to support the enterprise.
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